Privacy Policy

1. Introduction

Welcome to SignPDF.org ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or interact with our Telegram Bot services.

By using our Service, you agree to the collection and use of information in accordance with this policy. We operate in compliance with the General Data Protection Regulation (GDPR).

2. Information We Collect

• Personal Identification Information: Name, email address, and account credentials.
• Payment Information: Billing details (processed securely via Stripe; we do not store full credit card numbers).
• Document Data: PDF files you upload for signing.
  • Files are encrypted at rest using AES-encryption.
  • Files are processed in-memory where possible.
  • We do not manually inspect your documents; they are processed automatically by our algorithms.
• Signature Data: Digital images of your signature, which are encrypted and stored associated with your account.
• Usage Data: IP address (logged for security and audit trails), browser type, and interaction logs.

3. How We Use Your Information

We utilize your data for the following purposes:

• Service Delivery: To provide core functionality, including document parsing, signature placement, and PDF generation.
• AI Processing: We use Google Gemini API to analyze document structure for smart signature placement. Data sent to AI providers is ephemeral and not used to train their models.
• Telegram Integration: To link your Telegram account and process documents sent via our bot.
• Billing: To process subscription payments via Stripe.
• Communication: To send transactional emails (verification, notifications) and critical service updates.

4. Third-Party Service Providers

We share data with trusted third-party providers strictly to facilitate our service:

5. Data Retention & Deletion

We retain your personal data only as long as necessary to provide our services and comply with legal obligations (e.g., tax records).

User Rights: You may delete your account at any time via the "Danger Zone" in the Settings dashboard. This action permanently removes your documents, signatures, and personal data from our active databases.

6. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the right to access, rectify, request deletion, restrict processing, and port your data. To exercise these rights, please contact us ensuring you provide proof of identity.

7. Contact Us

If you have questions about this specific policy or our privacy practices, please contact us at:

help@signpdf.org